Zap Consulting was launched in 2010 to address the need for fair and unbiased diagnostic evaluations in the insurance industry. This need was first identified by company founder and president, Jason Rankin. Rankin, a third-generation claims professional, dedicated ten years to the management of property claims prior to founding Zap Consulting. It was through this experience that he realized the lack of emphasis placed on losses involving electronic items, appliances, and HVAC systems. Additionally, he witnessed firsthand the frustrations that the claim process created for both the claims adjusters and policyholders. This process was complicated, placed an unnecessary burden on the insured, and provided an opportunity for fraudulent activity.
Rankin not only saw needs and opportunities: He saw the solution. The solution he conceptualized was a firm of consultants working together to provide the insurance industry with a service to deter fraud and facilitate the claims process. This concept grew into Zap Consulting. Under Rankin’s leadership, this concept continues to grow and thrive in the industry, constantly innovating and changing to meet client needs and exceed expectations.
Zap Consulting was awarded by the Charlotte Business Journal a 'Best Places to Work' award in 2016 and a 'Fast 50' award in 2017.
Culture is the character and personality of our organization. It’s what makes Zap Consulting unique and is the sum of our people, vision and values. We believe customers will never love a company until the employees love it first.