At Zap Consulting, we know that timing is critical when working to resolve heating and air conditioning, appliances, and electronics claims. Adjusters want to provide their policyholders with quick service, especially when it comes to these losses, which are some of the most frustrating for policyholders. But adjusters need to know if the loss is covered, and if so, are they paying the right amount?
A recent annual services audit revealed that for every dollar insurance carriers spent on Zap Consulting's evaluation services, more than five dollars was saved based on fraud from inflated pricing estimates from contractors, unwarranted upgraded equipment quotes, and falsely claimed undamaged items.

Zap Consulting's nationwide team of certified technicians bring decades of experience and expertise in diagnosing commercial and residential losses. By pairing our on-site investigations with diligent in-house review, our reports provide claims professionals with clear cause-of-loss determinations, a straightforward repair vs. replacement recommendation, and the most current market pricing for parts, materials, and  accurate labor rates throughout the country.

With our report in hand, claims professionals will have everything needed to resolve claims with confidence.


Submit your assignment on our website, over the phone, or by email.

ZAP Consulting will contact your insured, schedule within their availability, and one of our expert technicians will complete an on-site assessment.

We prepare a clear & detailed report of our technician's diagnostic findings, along with repair or replacement recommendation & LKQ pricing.

You receive our report with everything you need to complete the claim. You will always be provided our contact information in case of questions!

Our Evaluations Include

Cause of Damage Verification
Photographs of Equipment
Current Market Parts & Labor Pricing
Like Kind & Quality Confirmation
Recommended Action / ACV & RCV Settlements
Repair & Replacement Parts Availability Verification
Repair vs. Replacement Cost Comparison