Timing is critical when working to resolve heating and air conditioning, appliances, and electronics claims.
Adjusters want to provide their policyholders with quick service, especially when it comes to these frustrating losses.
But adjusters need to know if the loss is covered, and if so, are they paying the right amount?
Faster - Smarter
Zap Consulting's nationwide team of over 2,500 certified and highly vetted technicians bring decades of experience and expertise in diagnosing commercial and residential losses of air conditioning, electronics, and appliances across the United States.
Fast service is a top priority when it comes to handling assignments and our network of experts was designed with this in mind, covering the contiguous United States and over 90% of the population.
Our seasoned dispatch team takes proactive measures reaching out to insureds to schedule appointments within one business day of the receipt of an assignment. Our team dedicates time in speaking with your insured, explaining our process and steps involved significantly enhancing overall customer satisfaction.
By pairing our on-site investigations with diligent in-house review, our reports provide claims professionals with clear cause-of-loss determinations, straightforward repair vs. replacement recommendations, and the most current market pricing for parts, materials, and accurate labor rates throughout the country.
On-site or online, Zap has you covered. When an on-site inspection is not possible, a desktop review of repair/replacement documentation can help settle the claim. With this review, office resources are used to validate the credibility of the company used for replacement, as well as, determine if labor, material, and pricing are in line with current market MSRP/local competitors.