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Property claims investigations for losses involving HVAC systems, appliances, and electronics. Trusted by more than 100 insurance companies across the U.S.

insurance adjuster investigating claim damages electronics, appliances, HVAC system

Our Story

In 2010, Zap Consulting was launched to address the need for fair and unbiased diagnostic evaluations in the insurance industry. Jason Rankin, a third-generation claims professional, had dedicated 10 years to property claims prior to founding Zap. During that time, Rankin witnessed firsthand the frustrations claims adjusters and policyholders endure when navigating air conditioning, appliance and electronics claims.


Zap Consulting was created to uncomplicate the claims process for all involved. Since it's founding, Zap has grown under Rankin's leadership, providing over one hundred insurance companies and thousands of claims professionals with the support of a firm of consultants working together to defer fraud, facilitate the claims process, and remain unbiased in each and every assignment.

Zap Consulting was awarded 'Best Places to Work' by the Charlotte Business Journal in 2021 and 2016 as well as 'Fastest Growing Company' in 2017. Zap was named a 'Top Ten Claims Processing Company' in 2021 by Financial Services Review Magazine.


Jason Rankin CEO Zap Consulting HVAC

Jason Rankin

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Founder/ CEO

Megan Bales Connor Director of Client Services Zap HVAC Consulting

Megan Connor

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Director of Client Services

Michael Sullivan Operations Manager Zap HVAC Consulting

Michael Sullivan

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Operations Manager

Alyssa Dobbin Scheduling Department Manager Zap HVAC Consulting

Alyssa Dobbin

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Scheduling Department Manager

Taylor Bowman Marketing Representative Zap HVAC Consulting

Taylor Bowman

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Marketing Representative


Zap Consulting HVAC Consulting
Zap HVAC Division Logo.png

Zap Consulting offers a seamless service that streamlines the process of claim settlement, making adjusters' jobs a little bit easier when it comes to complex property claims. Once an assignment is received, our team immediately contacts the policyholder to set up an inspection within the insured's preferred availability.


An expert technician is dispatched to site to evaluate equipment and document the loss. Routine updates are provided to the adjuster, including notification with the inspection date and time, as well as pertinent updates throughout the process.

After performing the evaluation, Zap sends a detailed and succinct report to the adjuster with inspection findings, photographs, and repair or replacement costs. Based on our findings, claims adjusters are able to quickly and accurately settle their claims.


"I was very pleased with the turnaround for this claim as well as the detail of the report."

—  Mary, Senior Claim Examiner



For any inquiries or questions, please call:

888-406-0980 or fill out the form below.


To apply for a job with Zap Consulting, please send a cover letter and resume to:

Thanks for submitting!

Mailing Address

8022 Providence Rd.

Suite 308

Charlotte, NC 28277

Tel: 888-406-0980

Fax: 704-919-5373

Call for rate schedule: 888-406-0980
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